Hello! The Ravenwing shop has currently been undergoing a huge update:  the prices are now quoted in Danish Kroner. PAYMENT: you may now pay by Danish bank transfer - or credit card by IZettle-link (email / SMS) - or by paypal. After check-out please wait for email confirmation.  ALL PRICES are including Danish VAT (25% moms)

TERMS

GENERAL TERMS of shopping with
RAVENWING DESIGN
 
Company info:
Ravenwing IVS
CVR No. 40134956
Blytsvej 8b, 2tv
2000 Frederiksberg
Denmark
Owner: Dud Muurmand
FACEBOOK / INSTAGRAM: Ravenwing Design
Mobil phone +45 40172051
email: ravenwingdk@gmail.com
 
SHIPPING:
All Ravenwing Design goods are shipped from Denmark.
For Denmark and EU,  I can offer shipment with DAO / CoolEurope
For the rest of the world, please contact me for options.
 
NB! Personal pick-up is also possible - and free - Maybe we see each other at an upcoming event or you are dropping by Copenhagen.
When checking-out or placing your custom order, please choose the "CHECK & MONEY ORDER" and indicate in the comment field when and where you would like to pick-up
Your order will then manually be taken care of by me and I will send you an email with payment details.
 
FREE SHIPPING in EU, when shopping for more than 200 Euros!

ALL EU-shipping rates are up to 5 kg with DAO/Coolrunner,
- so you may add more items to your cart for the same shipping rate to your country
EU shipping rates are between 10-20 Euros, please check the shipping page!
 
DELIVERY LIABILITY:
Ravenwing IVS is not responsible for lost / damaged items during shipment with third party.
 
PAYMENT:
SHOP ITEMS:
- by Paypal with either Paypal balance or creditcard
(all payment fees are included in the Euro-price, only shipping will be added when you check-out)
 
**NB! FOR DANISH CUSTOMERS & PERSONAL PICK-UP:
You may save on fees and choose to pay by:
-  bank transfer within DENMARK  pay in DKK =  choose "CHECK & MONEY ORDER" for manual order confirmation or send me a message
- CASH with personal pick-up , please choose "CHECK & MONEY ORDER" or send me an message to reserve your items.
 
CUSTOM ORDERS payment procedure:
Once you have contacted me with a custom order I will make you a order confirmation stating all info and details concerning your ordered item. I will issue a quote with all payment amounts, fees and expected delivery time, so you know exactly HOW MUCH it will cost to produce and deliver. Once you accept /confirm the quote, your order is binding and I will start producing it. When it is ready to ship out, I will ask you to pay and once the money is in my account - I will ship it off.
 
DELIVERY TIME:

SHIPPING: DAO/Coolrunner indicates 4-10 days of delivery time.

PRODUCTION: For skirts made to order, I need 10 days for production as the skirts need to hang for a bit before the final hemming.
For skirts ordered in standard colours, I dont need pre-payment. I will produce the skirt and when it is finished I will ask you to pay. Once the payment is in account, I will ship.  For special requests, like colours not in my current stock, please ask for expected delivery time. In very rare cases, I might ask for an advance deposit towards your custom order.
 
RETURN POLICY:
A general 14 days return / exchange policy is in effect for all ready made goods sold online
However custom orders are excepted from this. Skirts made to your measurements are custom orders.
BUT is there anything wrong with your skirt when it arrives, please contact me so we can talk about it.
 
CANCELLATIONS: For custom orders, I cannot accept cancellations - once the custom orders has been confirmed, I will usually start production right away. But if you have any problems with your order, please contact me!
 
GDPR: / your data is safe:
Ravenwing Design will only use your submitted info / data to fullfil your order and to post your goods to you.
I will never share your data with anyone.
For the sake of future orders, I will keep your measurements on archive for 1 year but anytime you can ask me to delete your info / data in my files.
 
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